Shipping policy
At secondfloorneko, we're committed to reducing waste and protecting the environment. That's why we use recycled materials for our standard packaging on all orders. Please note that we ship out all orders every Monday, Wednesday and Friday.
Domestic Shipping
Shipping is flat rate with every order in Malaysia. Enjoy free shipping with a min spend of RM100 (for both EM and WM)
| Zone | Price (MYR) |
| West Malaysia | 7 |
| East Malaysia | 14 |
International Shipping
Shipping rates will vary depending on your country's exchange rate. Enjoy free shipping with a min spend of RM300.
| Zone | Prices starts from |
| SEA (Brunei, Cambodia, Hong Kong, Indonesia, Laos, Myanmar, Philippines, Thailand, Vietnam) | (Temporarily unavailable) |
| Rest of the world | (Temporarily unavailable) |
| Singapore | 26 MYR |
Import Taxes
We are not responsible for any import taxes applicable to you or your country. It is the buyer's responsibility to account and pay for them. Purchasing from us means you accept and acknowledge this!
Undelivered, Lost or Stolen Packages
Kindly ensure that the shipping details provided to us are correct upon placing your order as we are unable to take any responsibility when the parcel goes missing/gets return to us due to incomplete details. In this event, we are unable to provide any refund, please double check before confirming your order. For more information about refunds please read REFUND POLICY.